Weiss Schwarz Preorder Playmat - Attack On Titan: Final Season

What are your refund policies?

There are very few situations in which we will not refund you. We mean VERY few. The only time we haven't refunded someone was because they opened a booster box, didn't get a CHONK-A-CHU and wanted a refund. Nope, that has nothing to do with us. By purchasing a booster box, or blind boosters of any type, you need to understand we can't guarantee you special cards, that's not how they work.

Acceptable Return Reasons:

• You changed your mind and you don't need it anymore, and it's not yet opened (we might ask you to ship it back yourself, but in most cases we're happy to refund you everything including shipping.)
• We shipped you an item and it was damaged on the way whether it's our fault or not (we'll open a ticket with the carrier to get the money back, but we won't hold you up for that).
• Something is wrong with the item caused by the manufacturer (all the cards have a giant blue dot on them or something).
• You ordered the wrong item
• We shipped you the wrong item (while we try not to do this, it has happened in the past)

Tentative Acceptable Return Reasons:

• Your package was stolen from your porch
• Your package was never delivered

Why are these tentative? Well honestly, because there are people out there who are deliberately saying that an item wasn't delivered so they can get their money back and keep the item for free.  Someone did this to us via an amazon order. We sent an item, they said it wasn't received (and maybe at the time it wasn't), we refunded the money, a week later it was received, and the buyer wouldn't respond anymore.

There are legitimate reasons where this is an acceptable return (We've had UPS literally take the package to the wrong city, and then tell us it was undeliverable despite them having taken it to the entirely wrong city). If this has happened to you, please reach out to us and we'll deal with them on a case by case basis.

Unacceptable Return Reasons:

• You bought a booster pack and didn't get the card you wanted out of it.
• Similar as to the other-- you opened the package, opened the item (meaning it's no longer sealed) and then changed your mind.

We say this because we know folks who have bought booster boxes, weighed the packs, taken out the heavy ones, then tried to return them "technically unopened" to the seller with packs from another box, not cool.