Vendor: FUNKO
Product Type : Figure Collections
What are your refund policies?
There are very few situations in which we will not refund you. We mean VERY few. The only time we haven't refunded someone was because they opened a booster box, didn't get a CHONK-A-CHU and wanted a refund. Nope, that has nothing to do with us. By purchasing a booster box, or blind boosters of any type, you need to understand we can't guarantee you special cards, that's not how they work.
Acceptable Return Reasons:
Tentative Acceptable Return Reasons:
Why are these tentative? Well honestly, because there are people out there who are deliberately saying that an item wasn't delivered so they can get their money back and keep the item for free. Someone did this to us via an amazon order. We sent an item, they said it wasn't received (and maybe at the time it wasn't), we refunded the money, a week later it was received, and the buyer wouldn't respond anymore.
There are legitimate reasons where this is an acceptable return (We've had UPS literally take the package to the wrong city, and then tell us it was undeliverable despite them having taken it to the entirely wrong city). If this has happened to you, please reach out to us and we'll deal with them on a case by case basis.
Unacceptable Return Reasons:
We say this because we know folks who have bought booster boxes, weighed the packs, taken out the heavy ones, then tried to return them "technically unopened" to the seller with packs from another box, not cool.
'Near Mint condition cards show minimal or no wear from play or handling and will have an unmarked surface, crisp corners, and otherwise pristine edges outside of minimal handling. Near Mint condition cards appear 'fresh out of the pack,' with edges and surfaces virtually free from all flaws. '
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'Lightly Played condition cards can have slight border or corner wear, or possibly minor scratches. No major defects are present, and there are less than 4 total flaws on the card. Lightly Played condition foils may have slight fading or indications of wear on the card face. '
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'Moderately Played condition cards have moderate wear, or flaws apparent to the naked eye. Moderately Played condition cards can show moderate border wear, mild corner wear, water damage, scratches , creases or fading, light dirt buildup, or any combination of these defects. '
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'Heavily Played condition cards exhibit signs of heavy wear. Heavily Played condition cards may include cards that have significant creasing, folding, severe water damage, heavy whitening, heavy border wear, and /or tearing. '
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'Damaged condition cards show obvious tears, bends, or creases that could make the card illegal for tournament play, even when sleeved. Damaged condition cards have massive border wear, possible writing or major inking (ex. white-bordered cards with black-markered front borders), massive corner wear, prevalent scratching, folds, creases or tears. '
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